Refund or Return Policy

Refund Policy

 

Refund Policy For new Domain registrations , New Web Hosting and Web Development [E-commerce] Accounts:


We have a 30-day money back guarantee on all new hosting accounts. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding domain setup fees.

 

No refunds are available after the 30th day or if the client/customer/reseller has violated our Terms of Service which is located at http://akibsoftech.com/termsandconditions.html and http://akibsoftech.com/AUP.html

 

Additional services such as data transfer overages, disk space, pop accounts, domain registration fees, etc. are non-refundable.

 

All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable.

 

Phone requests will not constitute acceptance of any cancellation.

 

Refund Policy For Business Email Hosting:

 

We offer 45 days refund policy in email hosting services.

 

Refund Policy For SSL Certificates:

 

We offer 45 days refund policy for SSL Certificates.

 

Refund Policy For Domain Names Registration:

 

We have 14 days money back policy for new domain names registration but customer have to carry Rs. 100 domain deletion fee so in this manner for domain registration will be partial refunds as per terms noted here. Our registrar for domain registration permit us deletion of new domain names after 14 days of registration date thus no refunds will be available after 14 days passed for any new domain registration. There is no refund applicable for domain names renewal.


Refund Policy for Renewals (Hosting)


All Renewals of web hosting contracts will be refunded if akibsoftech.com is notified within the first 15 days following the renewal date. No refunds will be granted for notifications received after this date.


Additional products such disk space, POP accounts, e-mail forwarding, and autoresponders are refundable if, within the first 15 days following account renewal, either of the following conditions exists:


1.The hosting account is cancelled


2.You cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account

Note: VPS, Email Marketing, Dedicated Servers, web development & SEO Services don't carry term of 30 days money back guarantee due to nature of digital services provided there.

It is important for users to contact akibsoftech.com at least 7 to 15 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.

 

If you know in advance you do not want to renew, you can e-mail Sales Team at info@akibsoftech.com anytime via email and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests or Chat requests will not constitute acceptance of any cancellation. Please note that bank charges, transaction fee charges or any other service charges been taken by the payment mode you chosen will not be part of refundable amount. Our actual price for domain TLD if any provided you with hosting account for Free will be deducted from Net Refundable amount.

 



Contact Us

AKIB SOFTECH
Shashi Rekha Towers
Tirumalgherry X Roads
Secunderabad
Hyderabad-15.
Phone: 040 42225098.
Mobile: 91 9700519026.